Terms of service

Bluming — Terms of Service

Last Updated: September 2026

Welcome to Bluming.in (“Bluming”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your access to and use of the Bluming website, online store, products, services, customer accounts, loyalty programs, Bluming Points, promotions, and related features.

By accessing Bluming.in, creating an account, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use Bluming.in or our services.

1. About Bluming

Bluming is an online retail platform offering products for children and families.

Bluming may offer products, promotional offers, discounts, loyalty benefits, Bluming Points, gift credits, and other services from time to time.

We reserve the right to modify, suspend, or discontinue any product, feature, promotion, service, or functionality, subject to applicable law.

2. Eligibility

By using Bluming.in, you confirm that:

  • The information you provide is accurate and complete.
  • You have the legal capacity to enter into an agreement where required by applicable law.
  • You will use Bluming.in only for lawful purposes.
  • You will not use Bluming.in for fraudulent, abusive, or unauthorized activities.
  • If you are making a purchase on behalf of another person, you have the necessary authorization to do so.

If you are under the applicable legal age to independently enter into contracts, you should use Bluming.in with the involvement and consent of a parent or legal guardian.

3. User Accounts

Certain features of Bluming.in may require you to create an account.

You are responsible for:

  • Providing accurate account information.
  • Keeping your login credentials secure.
  • Maintaining the security of your account.
  • Informing Bluming if you believe your account has been accessed without authorization.

You are responsible for activity conducted through your account, except where unauthorized activity is attributable to circumstances for which Bluming is responsible.

Bluming may suspend or terminate accounts involved in fraud, abuse, misuse, or violation of these Terms.

4. Products and Product Information

Bluming makes reasonable efforts to ensure that product descriptions, images, prices, colours, sizes, specifications, availability, and other information displayed on the website are accurate.

However:

  • Colours may appear differently depending on your device or display.
  • Product availability may change without notice.
  • Product specifications or descriptions may occasionally contain errors.
  • Prices or other listing information may be corrected when errors are identified.
  • Bluming may limit the quantity of products that can be purchased by a customer.

Displaying a product on Bluming.in does not guarantee that the product will remain available.

5. Orders

When you place an order on Bluming.in, you are submitting a request to purchase the selected products.

An order confirmation may be sent after you place an order. An order will be considered accepted by Bluming when we confirm its acceptance, processing, or dispatch, as applicable.

Bluming may cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraud or unauthorized activity.
  • Payment-related issues.
  • Incorrect or incomplete delivery information.
  • Violation of these Terms.
  • Technical errors.
  • Circumstances beyond our reasonable control.

If Bluming cancels an order after payment has been received, the applicable amount will be handled in accordance with our Return & Refund Policy and applicable law.

6. Pricing and Payments

All prices displayed on Bluming.in are in Indian Rupees (INR) unless otherwise stated.

Applicable product prices, taxes, delivery charges, discounts, and other charges will be displayed during checkout where applicable.

You agree to provide valid payment information and authorize the payment method used for your purchase.

Bluming may use third-party payment providers to process transactions. Bluming does not directly store sensitive payment credentials such as card PINs, CVVs, or banking passwords.

7. Cancellation Policy

An order may be cancelled before it reaches a stage where cancellation is no longer possible.

Once an order has been processed or shipped, cancellation may no longer be available.

Customers wishing to cancel an order should contact Bluming as soon as possible.

Cancellation eligibility may depend on the order status, product, and applicable circumstances.

8. Returns and Exchanges

No General Returns or Exchanges

Bluming does not generally accept returns or exchanges after an order has been delivered.

Purchases are considered final sale except where an exception is specifically provided by Bluming or required under applicable law.

Returns or exchanges will generally not be accepted for:

  • Change of mind.
  • Wrong size selected by the customer.
  • Wrong colour selected by the customer.
  • Product no longer being required.
  • Personal preference.
  • Product purchased by mistake.
  • Differences in appearance that are within reasonable product variations.
  • Other customer preference-related reasons.

Customers are responsible for reviewing product descriptions, sizes, colours, quantities, and other relevant information before completing their purchase.

Exceptions

If a customer receives a product that is damaged, defective, incorrect, materially different from the product ordered, or missing an essential item, the customer should contact Bluming within the period specified in our Return & Refund Policy.

Bluming may investigate the issue and provide an appropriate resolution.

9. Return & Refund Policy

Bluming maintains a separate Return & Refund Policy that explains:

  • Our no-general-return policy.
  • Eligible damaged or defective product claims.
  • Incorrect-product claims.
  • Cancellation.
  • Bluming Points.
  • Replacement procedures.
  • Applicable refund procedures.

The Return & Refund Policy forms part of these Terms.

Where there is any conflict between these Terms and a specific policy applicable to an order, the applicable policy will govern that particular matter to the extent permitted by law.

10. Bluming Points

Bluming Points are loyalty/store credits that may be issued by Bluming through eligible refunds, promotions, loyalty programs, rewards, or other campaigns.

Bluming Points may be used toward eligible purchases on Bluming.in according to the applicable conversion rate and conditions displayed by Bluming.

Unless specifically stated otherwise:

  • Bluming Points have no independent cash value.
  • Bluming Points cannot normally be redeemed for cash.
  • Bluming Points cannot normally be transferred to another customer.
  • Bluming Points cannot be sold.
  • Bluming Points may not be used for excluded products or services.
  • Bluming may impose limits on the amount of Points that can be used in a transaction.

Expiry

Bluming may introduce an expiry period for Bluming Points.

Where an expiry period applies, the applicable expiry information will be communicated to the customer.

Expired Points will generally not be reinstated unless Bluming determines otherwise or applicable law requires it.

Incorrect or Abusive Points

Bluming may cancel or adjust Points that were:

  • Credited due to a technical or administrative error.
  • Obtained through fraud or abuse.
  • Obtained through unauthorized activity.
  • Generated from an order that was subsequently cancelled, reversed, or determined to be invalid.

11. Refunds

Bluming's standard refund mechanism for eligible cases is Bluming Points.

Where an eligible refund is approved, the applicable refund amount may be credited to the customer's Bluming account as Bluming Points.

For example:

An approved eligible refund of ₹1,000 may be issued as ₹1,000 worth of Bluming Points.

Bluming Points can then be used toward eligible future purchases on Bluming.in.

Monetary Refunds

Bluming does not generally provide cash or direct bank-account refunds where Bluming Points are available as the applicable refund mechanism.

However, nothing in these Terms or our policies is intended to exclude or restrict any refund, replacement, cancellation, or other remedy that cannot legally be excluded under applicable law.

Where applicable law requires a monetary refund or another remedy, Bluming will provide the applicable remedy in accordance with the law.

12. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged.
  • Defective.
  • Incorrect.
  • Missing an essential component.
  • Materially different from the product ordered.

you should contact Bluming customer support within the period specified in our Return & Refund Policy.

Bluming may request:

  • Order details.
  • Photographs of the product.
  • Photographs or video of the packaging.
  • Shipping label information.
  • Product tags or barcode information.
  • Other evidence reasonably required to investigate the claim.

After verification, Bluming may provide an appropriate resolution, which may include replacement, Bluming Points, refund, or another remedy where applicable.

13. Shipping and Delivery

Bluming will make reasonable efforts to deliver orders within the estimated delivery period displayed during checkout.

Delivery times may vary because of:

  • Delivery location.
  • Product availability.
  • Courier operations.
  • Weather conditions.
  • Public holidays.
  • Transportation disruptions.
  • Government restrictions.
  • Events outside Bluming's reasonable control.

Bluming is not responsible for delays caused by circumstances beyond its reasonable control.

Customers are responsible for providing accurate delivery information.

14. Failed or Undelivered Orders

An order may be considered a failed delivery where delivery cannot be completed due to circumstances including:

  • Incorrect address.
  • Customer unavailability.
  • Refusal to accept delivery.
  • Failure to respond to the delivery partner.
  • Repeated failed delivery attempts.
  • Other customer-related circumstances.

Any applicable refund or credit may be subject to applicable shipping, handling, or other charges, where permitted by law.

15. Promotional Codes and Discounts

Promotional codes, coupons, discounts, and special offers may be subject to additional conditions.

Unless specifically stated:

  • Promotional benefits cannot be exchanged for cash.
  • Promotional codes may have expiry dates.
  • Promotional codes may have product or customer restrictions.
  • Only one promotional code may be used per order.
  • Promotional benefits may not be reinstated after cancellation or resolution of an order.

Bluming may modify or discontinue promotions subject to applicable law and the terms of the applicable promotion.

16. User Conduct

You agree not to:

  • Use Bluming for fraudulent purposes.
  • Provide false or misleading information.
  • Create multiple accounts to abuse promotions or rewards.
  • Manipulate Bluming Points.
  • Abuse refund or resolution processes.
  • Exploit pricing or technical errors.
  • Attempt unauthorized access to Bluming's systems.
  • Upload malicious software or harmful content.
  • Interfere with the operation of Bluming.in.
  • Scrape, copy, or reproduce website content without authorization.
  • Use Bluming for unlawful purposes.

Bluming may take appropriate action against accounts involved in prohibited activity.

17. Intellectual Property

All content available on Bluming.in, including:

  • Bluming logos and branding.
  • Brand names.
  • Website design.
  • Product graphics.
  • Text.
  • Images.
  • Videos.
  • Software.
  • Icons.
  • UI elements.
  • Other original materials.

is owned by or licensed to Bluming and may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit Bluming's content without prior written permission.

18. Third-Party Services

Bluming may use third-party services including:

  • Payment gateways.
  • Delivery and logistics providers.
  • Analytics services.
  • Authentication providers.
  • Cloud infrastructure.
  • Marketing and communication services.

These third parties may have their own terms and privacy policies.

Bluming is not responsible for the independent policies or practices of third-party service providers, except where otherwise required by applicable law.

19. Privacy

Your use of Bluming.in is also subject to our Privacy Policy.

Our Privacy Policy explains how information associated with your use of Bluming's services is collected, used, stored, and processed.

20. Website Availability

Bluming makes reasonable efforts to keep its website and services available.

However, uninterrupted availability cannot be guaranteed.

Bluming.in may occasionally be unavailable due to:

  • Maintenance.
  • Technical problems.
  • Server or network failures.
  • Security incidents.
  • Software updates.
  • Events outside our reasonable control.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Bluming will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

22. Changes to These Terms

Bluming may update these Terms from time to time.

When changes are made, the updated version will be published on Bluming.in together with a revised “Last Updated” date.

Your continued use of Bluming.in after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of Bluming.in shall be subject to the jurisdiction of courts having appropriate jurisdiction, subject to applicable law.